Privacy Policy

At Bin Ali Medical Supplies LLC ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website binalimed.com or use our medical equipment and healthcare services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Company name and job title
• Billing and shipping addresses
• Purchase history and preferences
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes:

• Processing and fulfilling your orders for medical equipment
• Providing customer support and responding to inquiries
• Sending product updates, promotional materials, and newsletters
• Improving our website, products, and services
• Complying with legal obligations and regulatory requirements
• Preventing fraud and enhancing security
• Analyzing website usage and optimizing user experience

3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Providers

Third-party vendors who perform services on our behalf, such as payment processing, shipping, data analysis, and marketing assistance.

3.2 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

3.3 Legal Requirements

When required by law, court order, or government regulations, or to protect our rights, property, or safety.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure servers and data storage systems
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another organization
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at [email protected] or call us at +971-4-4520022.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie settings through your browser preferences. However, disabling cookies may limit certain features of our website.

Types of cookies we use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track visitors across websites for advertising purposes

7. Third-Party Links

Our website may contain links to third-party websites, including our partner manufacturers and e-commerce platforms like Jurhy.com. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of the United Arab Emirates. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: