Terms & Conditions

Welcome to Bin Ali Medical Supplies LLC. These Terms and Conditions ("Terms") govern your access to and use of our website binalimed.com and the purchase of medical equipment and healthcare products from us. By accessing our website or purchasing our products, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or services.

1. Definitions

• "Company," "we," "us," or "our" refers to Bin Ali Medical Supplies LLC
• "Customer," "you," or "your" refers to the individual or entity accessing our services
• "Products" refers to medical equipment, devices, and healthcare supplies we offer
• "Services" refers to all services provided by us, including product sales, distribution, and support
• "Website" refers to binalimed.com and all associated platforms

2. Use of Website

2.1 License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business purposes related to purchasing medical equipment and healthcare products.

2.2 Prohibited Uses

You agree not to:

• Use the website for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the website's operation
• Reproduce, duplicate, or copy any part of our website without permission
• Use automated systems to access the website without our consent
• Transmit viruses, malware, or harmful code
• Impersonate any person or entity

3. Products and Services

3.1 Product Information

We strive to provide accurate descriptions and specifications of our medical equipment and products. However, we do not warrant that product descriptions, images, or other content are accurate, complete, or error-free.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. In case of unavailability, we will notify you and offer alternatives or a full refund.

3.3 Pricing

All prices are listed in UAE Dirhams (AED) unless otherwise stated. We reserve the right to change prices at any time. Prices displayed at the time of order placement will be honored for confirmed orders.

4. Orders and Payment

4.1 Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept or reject any order at our discretion. Order confirmation does not guarantee acceptance.

4.2 Payment Terms

Payment must be made in full before product delivery unless credit terms have been pre-approved. We accept various payment methods including bank transfer, credit cards, and approved payment platforms.

4.3 Order Cancellation

You may cancel your order within 24 hours of placement, provided the order has not been processed or shipped. Cancellation requests must be submitted in writing to [email protected].

5. Shipping and Delivery

5.1 Delivery Areas

We deliver throughout the United Arab Emirates, including Dubai, Abu Dhabi, Al Ain, Sharjah, and other emirates. International shipping may be available upon request.

5.2 Delivery Time

Estimated delivery times are provided at checkout and may vary based on product availability and location. We are not liable for delays caused by circumstances beyond our control.

5.3 Risk of Loss

Title and risk of loss pass to you upon delivery. You are responsible for inspecting products upon receipt and reporting any damage or discrepancies within 48 hours.

6. Returns and Refunds

6.1 Return Policy

Medical equipment and healthcare products may be returned within 14 days of delivery if they are unused, in original packaging, and in resalable condition. Certain products (e.g., disposables, personal care items) cannot be returned for hygiene and safety reasons.

6.2 Refund Process

Approved refunds will be processed within 14 business days to the original payment method. Return shipping costs are the customer's responsibility unless the return is due to our error or product defect.

6.3 Defective Products

If you receive a defective or damaged product, contact us immediately at +971-4-4520022. We will arrange for replacement or refund at no additional cost.

7. Warranties and Disclaimers

7.1 Product Warranties

Products are covered by manufacturer warranties where applicable. We will assist with warranty claims but are not responsible for manufacturer warranty terms or limitations.

7.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE PROVIDE OUR WEBSITE AND SERVICES "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES.

7.3 Professional Advice

Information on our website is for general informational purposes only and does not constitute medical, technical, or professional advice. Always consult qualified professionals for specific medical equipment needs.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY UAE LAW, BIN ALI MEDICAL SUPPLIES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION ARISING FROM YOUR USE OF OUR WEBSITE OR PRODUCTS.

Our total liability for any claim arising from these Terms or your use of our services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

9. Intellectual Property

9.1 Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Bin Ali Medical Supplies LLC or our licensors and is protected by UAE and international copyright, trademark, and intellectual property laws.

9.2 Trademarks

"Bin Ali Medical Supplies," "BAMS," our logo, and other marks are trademarks of Bin Ali Medical Supplies LLC. You may not use these marks without our prior written permission.

10. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which can be found at binalimed.com/privacy-policy. By using our services, you consent to our collection and use of personal information as described in the Privacy Policy.

11. Regulatory Compliance

All medical equipment and healthcare products we supply comply with UAE Ministry of Health (MOH) regulations and international quality standards. Our MOH approval number is 8AEVFQ0O-281024 (valid from 27/10/2024 to 27/10/2025).

Customers are responsible for ensuring that products purchased are suitable for their intended use and comply with all applicable regulations in their jurisdiction.

12. Indemnification

You agree to indemnify, defend, and hold harmless Bin Ali Medical Supplies LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our website or products
• Your violation of these Terms
• Your violation of any third-party rights
• Your misuse of medical equipment or products

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.

13.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

13.3 Alternative Dispute Resolution

We encourage customers to contact us first to resolve any disputes amicably. If a resolution cannot be reached, parties may agree to mediation or arbitration before pursuing litigation.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

For questions, concerns, or inquiries regarding these Terms and Conditions, please contact us: